LAP-SE-130  Go Beyond the Sale     

(Click on image below to view sample pages of student booklet.)

The kind of customer service you need to demonstrate as a salesperson goes far beyond the boundaries of a mere business function. It’s more of a function than a process, more of a department than a relationship. It’s an attitude, a set of skills, and a style of work that you should carry with you for your entire career.

LAPs are comprehensive instructional packages that include all elements of a per-formance-oriented lesson plan. This LAP includes an 8-page, full-color handout for students (with CopyIT! permission) that includes information on customer service in selling, a (SoWhat?) discussion of why it's important to learn, ideas (Make it Pay!) for immediate application, and a short (Gray Zone) case addressing ethical issues.

The instructor section features a comprehensive discussion guide, 10 transparency masters, and complete practice- (short answer) and post test (multiple-choice). A software presentation package is available at a nominal additional cost. ©2007. Recommended: HS

 

To purchase, please visit our shopping center and from page one, search by catalog number for LAP-SE-130.

AlwaysNEW Online support 

(Sample content—Click on each of the sample web pages below to see a larger image.)

To purchase, please visit our shopping center and from page one, search by catalog number for WWW-LP-001.

PowerPoint Presentation Software

(PC Win) PowerPoint and more. Bring your discussions to life with a presentation software package that includes a broad range of graphics and special effects to help keep students interested. Content matches LAP module of same title. Each package is self contained and ready to use. This professionally produced PowerPoint presenta-tion consists of 20 slides addressing the importance of customer service in selling.

 

To purchase, please visit our shopping center and from page one, search by catalog number for PSW-SE-130.